Policies

Policy 1 of 4

Terms & Conditions + Client Consent

By booking and receiving services with State Of Nails Spa, I acknowledge that I am voluntarily participating in beauty, nail, pedicure, esthetic, and/or spa services at my own discretion. I understand that results may vary based on individual nail condition, skin condition, lifestyle, home care, maintenance, and pre-existing concerns.

I confirm that I have accurately disclosed any allergies, sensitivities, medical conditions, pregnancy, injuries, infections, nail or skin concerns, medications, or skin/nail conditions that may affect my service experience. State Of Nails Spa reserves the right to refuse or modify services when necessary for safety, sanitation, professionalism, or service integrity.

I understand that acrylic enhancements, gel products, toe reconstruction services, pedicures, body treatments, and corrective services require proper maintenance and aftercare to preserve results.

I consent to the use of professional-grade products, electric files, exfoliants, massage techniques, hot towels, aromatherapy, and spa enhancements during my service unless otherwise stated by me in advance.

I understand that all sales, deposits, memberships, prepaid services, and digital products are final and non-refundable. Deposits secure appointment reservations and may be forfeited for cancellations, no-shows, excessive lateness, or booking policy violations.

I consent to receiving appointment confirmations, reminders, follow-up care instructions, promotional updates, membership information, and service recommendations via phone, text, and/or email.

I understand that photos and videos may occasionally be captured for educational, portfolio, marketing, and promotional purposes. Clients may request privacy accommodations in writing prior to service.

By signing below, I confirm that I have read, understood, and agreed to the policies, consent terms, and service standards of State Of Nails Spa.

Policy 2 of 4

Extended Hours Policy

Early Access Appointment Policy

Appointments scheduled before 8:00 AM or after 8:00 PM are considered Early Access Appointments and are subject to a $50 convenience fee. This fee compensates for extended business hours and reserved scheduling outside of standard operating hours. The Early Access fee is non-refundable and applies in addition to the scheduled service(s).

Policy 3 of 4

No Refund Policy

All services, deposits, memberships, prepaid services, gift cards, retail products, and digital products are final and non-refundable. By booking an appointment, you acknowledge and agree that no refunds will be issued for services rendered, completed appointments, dissatisfaction due to personal preference, missed appointments, cancellations, or policy violations.

If you experience a concern with your service, please notify State Of Nails Spa within 24 hours so we may assess the concern and, if appropriate, offer a complimentary adjustment at management’s discretion. Adjustments are not guaranteed and do not constitute a refund.

Policy 4 of 4

Service Satisfaction Policy

All services, deposits, memberships, prepaid services, gift cards, retail products, and digital products are final and non-refundable.

If you experience a concern with your service, please notify State Of Nails Spa within 24 hours of your appointment. After evaluating the concern, management may, at the owner’s sole discretion, offer up to $45 off the highest-priced service. This courtesy is not guaranteed, is non-transferable, has no cash value, and does not constitute a refund.

Any service adjustment, modification, reduction, or accommodation is provided solely at the owner’s discretion and is subject to the next available appointment with the assigned service provider or another approved provider, based on availability.